FAQ – Frequently Asked Questions

1. Do you sell to individuals or only medical facilities?

We sell to both! GM Impex supplies high-quality medical equipment to hospitals, clinics, long-term care homes, and individuals looking for trusted products for home use.

2. What types of hospital beds do you offer?

We offer a full range of hospital beds including:

  • Manual beds

  • Semi-electric beds

  • Fully electric beds

  • Advanced ICU-style beds with features like Trendelenburg positioning, emergency CPR functions, and remote controls for convenience and safety.

3. How long does shipping take?

Orders are typically processed within 1–2 business days.
Delivery times across Canada usually range from 3–7 business days, depending on your location and product availability.

4. Can I track my order?

Yes. Once your order is shipped, we’ll send a tracking number via email so you can follow its progress right to your door.

5. What is your return policy?

We accept returns on eligible products within 14 days of delivery, provided they are unused and in original packaging.
Visit our Shipping & Returns page for full details and conditions.

6. Do you offer bulk or wholesale pricing?

Yes! If you’re ordering for a facility or require larger quantities, we offer bulk and wholesale pricing. Please contact us directly to receive a custom quote tailored to your needs.

7. Can I speak to a consultant for help choosing the right equipment?

Absolutely.
We offer free product consultations via phone or video call to help you select the best hospital beds, mobility aids, and accessories for your needs.
➡️ To schedule a consultation, email us at gmhomecareinc@outlook.com or call +1 (647) 466-2259.