Shipping Policy

Processing time

Orders are processed within 1–2 business days. Orders placed on a weekend or holiday are processed the next business day.

Delivery time

Delivery across Canada usually takes 3–7 business days, depending on your location and product availability.

Shipping methods

We ship with trusted couriers including UPS, FedEx, DHL and Canada Post. You'll receive a tracking number by email when your order ships.

Shipping fees

Shipping costs are calculated at checkout based on the product's size, weight and destination.

Rentals

Rental equipment is delivered and set up by our team for a one-time fee shown on each rental product. See our Rental Policy.

Returns

We accept returns on eligible products within 14 days of delivery, if they are unused and in the original packaging. For hygiene reasons, used bathroom and toileting products cannot be returned. Contact us before sending anything back.

Questions?

Call or WhatsApp 647-466-2259.